Audio Recording
There is no sound captured in my internal recording.
| This could be due to the following reasons: • The earphone is being used by the screen recording and voice call at the same time. • Internal audio recording is being restricted by the app. Try these self-troubleshooting methods: • Check if the option of ‘Internal audio’ is on. • If yes, unplug the earphones and switch into ‘Microphone’ to record audio. |
There is no sound captured in my recording.
| This could be due to the following reasons: • Internal sound recording is unavailable for phones running on Android OS under Android 10. •The microphone is being covered, affecting the quality of audio capture. Try these self-troubleshooting methods: • Turn on ‘Microphone’ under Settings to record audio. • Ensure that the Microphone is not covered by your hands during a screen recording. |
There is no sound on my video meeting/video call recording.
| Two apps cannot access the microphone at the same time. If another app using the microphone to capture the audio (which means the microphone is occupied), Vidma Recorder Lite will not have full access to the audio capturing process, only the audio from users or audio from the other person alone. |
The audio to my video is glitchy.
| Recording audio with a microphone could result in glitchy audio on some Android devices due to incompatibility. Try these self-troubleshooting methods: • Try to screen record in a quiet place. • If possible, turn up the volume to at least 50%. • Ensure that the Microphone is not covered by your hands during a screen recording. If the issue persists, please reach out to us at support-recorder@vidma.com with details on your Android device model and software version. |
The volume of my video is too loud.
| This could be due to the app’s incompatibility with some Android devices and software version, if your device is running on Android 9 and lower. We advise that you lower the volume before screen recording. |
The audio is unbalanced.
| This could be due to the app’s incompatibility with some Android devices and software version when the recording mode is switched to ‘Internal and Microphone Audio.’ We will continue to improve our app, so do update to the latest version! |
Screen Recording
The app closes automatically.
| This could be due to insufficient storage on the user’s device, causing the system to close the app automatically. Try these self-troubleshooting methods: • Ensure that there is sufficient storage on your device. • Turn off battery optimisation for the app and try again. |
My audio & video is not in sync.
| As screen recording is a CPU-intensive process, some in-continuities between audio and visual inputs happen when you have a lot of competing applications and processes running while you’re recording. To resolve this issue, try to close other unrelated applications that are running in the background, and limit your recording resolution under Settings. |
My recording is laggy.
| As screen recording is a CPU-intensive process, smooth running of the app may be affected by other competing applications and processes while you’re recording. To resolve this issue, try to close other unrelated applications that are running in the background, and limit your recording resolution under Settings. If issue persists, please restart your app. |
My recording is blurry.
| This might be caused by the resolution settings, which limit the quality of the videos. To resolve this, please select a higher resolution before screen recording. Contact us on Discord if you need any further assistance! |
The app stops recording at a specific time.
| As your Android system has a file size limit of 2GB, this may cause the app to stop recording once this limit has been reached. To resolve this, try turning on the ‘Fix Recording Interrupted’ under Settings, where our app will automatically clip it as multiple videos once the limit has been reached. Contact us on Discord if you need any further assistance! |
The app crashed due to an unexpected error.
| We apologise for this experience. To resolve this, we advise that you turn off battery optimization for Vidma Recorder. If the issue persists, please report the bug to us on Discord or via email at support-recorder@vidma.com. |
Saving
I can’t find my videos.
| This may be because your recorded video is not saved in the System Album. You can find the videos by going to My Files > Internal Storage > Pictures > screenRecorder0. |
I can’t find my screenshots.
| This may be because your screenshots are not saved in the System Album. You can find the videos by going to My Files > Internal Storage > Pictures > screenRecorder0. |
My recordings failed to save in the app.
| We apologise for this experience. Please reach out to us with more information, such as the device model, operating system, file size, app version, etc on Discord or via Email. |
My file size is too big.
| Recording with higher video quality means that a bigger storage will be needed for the videos. We advice that you change video quality and FPS under Settings before screen recording. |
Some part of my recording is missing.
| We apologise for this experience. Please reach out to us with more information, such as the device model, operating system, file size, app version, etc on Discord or via Email. |
The app says I have insufficient storage space.
| There may not be enough RAM for screen recording. To resolve this issue, please try to free up some space and retry. |
Experience
Your ads are annoying.
| We apologise for the experience. We sustain our freemium model through ads revenue. If the ads are too big of a distraction, you may upgrade to our Vidma Pro account for an ad-free experience with more premium features. |
The app drains my battery.
| As screen recording is an CPU-intensive activity, the power usage may also vary from the device models. We advise that you close other unrelated applications and limit your recording resolution under Settings, so that the app can run smoother and faster. |
Display
My recorded video shows a black screen.
| This could be due to the following issues: • Some apps or websites such as Disney+ or Netflix disable the feature of screen recording due to privacy or copyright protection. This is due to a restriction by these apps and cannot be resolved from our end. • In-app decoder fails to decode data. • There might be a problem with the in-app media player. To resolve this issue, • Check whether the video can be played properly on the editing page. If yes, close other unrelated applications and restart Vidma Recorder app. • If the problem remains, reboot their phone and try again. • If the problem persists, send us the video file by the ‘Report Bugs’ option under Settings > Others > Report Bugs. |
My recorded video is blank, green, yellow, pink, etc.
| This could be due to a coding error. A CCD or a CMOS sensor alone is not able to detect the color of the incident light. It cannot distinguish how much they have of each particular color of light. However, when a color pattern filter is applied to the sensor, each pixel becomes sensitive to only one color – red, green or blue. We have fixed this issue on most device models by using YUV coding. To resolve this issue, • Update to the latest version of Vidma Recorder. • Restart the app and play the video again. • Reboot your phone if it’s not working. • If the problem persists, send us the video file by the ‘Report Bugs’ option under Settings > Others > Report Bugs. |
My recorded video looks darker.
| This can happen when the screen recording is underexposed. To resolve this issue, • Screen record with the brightness set higher. • If the issue persists, please share model-specific information to our team to troubleshoot it. |
The watermark cannot be deleted.
| Vidma Recorder Lite allows you to remove watermarks for free. You may update to the latest version of Vidma Recorder Lite so that you can screen record without watermarks. |
Playback
My video failed to play.
| We apologise for this experience. Please check if the video can be played in system media player. Otherwise, please reach out to us with more information, such as the device model, operating system, file size, app version, etc on Discord or via Email. |
My video cannot be played in landscape mode.
| Videos that are recorded in portrait mode cannot be played in landscape mode. If your video recorded in landscape keeps playing in portrait mode, please share the video to our team on Discord or via Email so that we can assist in troubleshooting the issue. |
Subscription
My Pro account does not work.
| If you have purchased our Pro membership but you are still seeing ads, please log in to your Google Account to fix the payment method. The payment method may have lapsed or is invalid. |
I want to unsubscribe.
| We are sad to see you go. You may unsubscribe under your Google Account. Please note that all payment is done via Google Play, therefore we are unable to process any refund from our end. You may reach out to Google Support for refunds. Find out more about our Refund Policy here. |
Sharing
I cannot share my videos.
| This may be due to the large media file size. To resolve this issue, check if there is a size limit to the social media platform you are sharing on. This size limit varies across platforms. |